Customer experiences

One of the largest financial institutions in the Middle East had a long-term business strategy to move into the acquiring market. However, as the market was already saturated, it knew it needed to launch something truly different to be able to compete. Recognising the untapped potential in mobile payments in Jordan, the bank chose to focus on creating a value proposition that utilised the high mobile penetration rate in the country to appeal to all market players, from small businesses to large enterprises.

KCB Bank embarked on a major strategic transformation project to overhaul and replace its entire retail banking system. KCB’s objective was to replace the three separate solutions for POS, CMS and ATM management from different vendors and launch an in-house processing centre, running on one fully integrated platform enabling the bank to manage its payments business across the region.

Moneybase turned to Compass Plus Technologies to enhance its payments offering and launch a Mastercard issuing solution – this coincided with the development of the Moneybase app – to allow customers to manage their finances and have full control over their cards all in one place.

In order to turn ambitious growth plans into a reality, Interswitch identified the need to replace its two separate card management systems with one in-house payments platform.

Klarna required a flexible and customisable third-party solution to replace its in-house platform that would enable easy system development, the ability to create new products quickly and grow the business on a global scale.

When Network International’s existing processing system became a bottleneck in the company’s development, its management and shareholders decided that it was time to replace the existing platform in order to stay competitive in the market.

The bank needed a scalable, reliable and trusted solution that could service large volumes of transactions, as well as a vendor that could provide the support required.

When IT Consultants Limited’s business began to grow and mature, and its existing system was only able to cope with a relatively small volume of transactions, it decided a solution that was scalable and future-proof was essential.

When City Bank’s existing software solution could no longer meet the growing requirements and volumes of bank’s business, it needed an in-house processing centre scalable for future growth.

IPC required a system that would be able to power Quipu - a technologically efficient, fault-tolerant, profitable card business capable of running without idle time to support a bank group with locations in 11 time zones across a number of regions.